Enterprise Rental Car: Epic FAIL x2!

Enterprise Rental Car FAIL/WARNING!

Some of you may remember the fiasco I had with Enterprise Rental Cars last year. We’d booked the car over a month in advance, I called to verify 24 hrs prior, my reservation was in the system arrived and was denied the rental.

Mind you, we were already in the system as we’ve rented from Enterprise in the past. But I hadn’t been told that if I didn’t use my credit card (which I could have done and earned 5% cash back) that I’d have to bring, A) Gas Bill, B) Cable Bill, C) Cell Phone Bill, D) Electric Bill.

  1. A) We are an ALL electric house. No gas bill. B)We are streamers with ROKU so no cable bill. C) We are Straight Talk and Verizon Pre-Pay Customers D) While I DID show an electric bill (via my cell phone so limited bill visibility, we were belittled that we were “seriously delinquent.”

No. We were not.

We have a City Loan for replacing our roof to a more energy efficient metal roof. You can’t qualify for a city loan with electric delinquency. We are also POOL owners. Between the roof loan (an additional amount on our bill) AND a pool pump/water running, our bills run high. They also include, garbage service, storm water run-off, water and firefighter fee’s.

ONE bill in the summer (during which time the rental was for) was $650.00. Not delinquent, just HIGH bills due to the above reasons.

COMMON SENSE: I offered to bring the bill back so the agent could SEE the actual bill and not just the amount. I also offered to BRING our mortgage statement reflecting we are 20 year home owners.

AGAIN- The agent said no, indicted we were delinquent in our bills and Enterprise would not rent to people like us.

Home owners, perfect driving records, past Enterprise clients and denied and belittled. I made a few quick calls and BUDGET RENTAL had me on the road within 45 minutes!!!! (We’ve also rented from Budget before with NO ISSUES EVER, but when I’d called price-checking, Enterprise had come in lower)

THANK YOU BUDGET!!! Also, noteworthy, the trip was to meet my biological grandmother and also introduce her to my children. Thanks to Budget the trip wasn’t cancelled and sadly, my grandmother was right. Time was ticking, as she passed away a little over a week ago.

  ***   THIS YEAR!  ***

I notified Enterprise of what had happened. After about a week of repeating what happened to different agents, I spoke with the local GM who apologized profusely, SWORE this wasn’t the Enterprise way, and offered me a FREE 3-Day rental, for my next need. (This part took place after last years fiasco)

The last week in April (2017) I emailed the GM and upon no reply called the sore. The GM from last year, no longer worked for Enterprise. The NEW GM requested I forward the emails, (which I did) and then said Enterprise WOULD honor the 3-day rental. As I need a weekly rental, he said he’d get me a quite by the end of the week. This was on a Monday. By Monday the following week, I contacted him again, about  the rental quote.

“Sorry.  I had a death in the family last week.  I didn’t forget about you and I will make a reservation ASAP.”

I replied that day,

Oh no! I’m terribly sorry to hear that. Condolences to you and yours. Its not that I’m in any rush… the trip isn’t until 06/10/17, but I just like to try and get everything arranged so I know what’s done and needs to be done before leaving. Its only to Daytona, but I’ll still pack and treat this as if heading cross country. LOL

 

Again, sorry about your loss. Always hard saying goodbye to loved ones.”

 

 

This exchange happened May 8th. I NEVER heard another word from this GM.

On May 31ar I opened up a direct message dialogue with Enterprise Twitter online. I was assured they cared and someone would get in touch with me.

*Thumbs Up for the people running the Enterprise Twitter Acct!*

It is now June 4th. Yes, only 4 days, but if anyone had truly reviewed the timeline, I would suspect someone would have been in-touch by now.

Budget only comes in a tiny bit higher, but thus far, has been a hassle free experience.

IF and WHEN Enterprise Rental Car contacts me, I’ll UPDATE.

Until then… Be Wary!

Bobbi

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1 Comment

Filed under Adult, Adventure, Bad Reviews, Family, Food for Thought, Uncategorized

One response to “Enterprise Rental Car: Epic FAIL x2!

  1. I do NOT understand businesses that refuse to give good service when really, all they have to offer is service. And when the competition is snapping at their heels taking their pissed off customers.

    Like

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